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At Richlook, we are dedicated to ensuring your complete satisfaction with our products. If you are not fully satisfied, we offer a straightforward and transparent refund and return policy to make your experience hassle-free.
Return
- Items must be returned within 2 days of delivery.
- A parcel opening video is mandatory for any return or refund request. This video must clearly show the package being unsealed and the condition of the item inside.
- Any return request must be reported within 2 hours of delivery. Requests made after this time will not be accepted.
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required.
- Certain items (e.g., personalized, perishable, or final sale items) are non-returnable.
Refund
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days, and a credit will be applied to your original payment method.
- Shipping costs are non-refundable, unless the return is due to our error.
Exchange
- If you receive a defective or damaged item, we will replace it at no additional cost.
- A parcel opening video is required for damage claims.
- Contact us within 2 hours of delivery to arrange an exchange.
How to Start a Return
- Contact our customer service team at returns@richlook.co.in within 2 hours of delivery.
- Provide your order number, reason for the return, and attach the parcel opening video.
- We will review your request and provide further instructions.
For any further questions, feel free to reach out to our support team.